At Geelong Mobile Osteopathy, the privacy of your personal information is taken very seriously. This Privacy Policy outlines how personal information is collected, used, and protected in compliance with the Australian Privacy Act 1988 (Cth), the Australian Health Practitioner Regulation Agency (AHPRA) standards, and the guidelines of Osteopathy Australia.

1. Collection of Personal Information

Personal information may be collected in order to provide osteopathic services and ensure safe, effective treatment. The types of information that may be collected include:

• Name, date of birth, and contact details (address, phone number, email).
• Medical history and health information relevant to your treatment.
• Health insurance details, if applicable.
• Any other information provided during the course of treatment.

2. Purpose of Collecting Information

Personal information is collected to:

• Provide and tailor osteopathic treatments.
• Maintain accurate health records.
• Make contact regarding appointments, follow-up care, or other services.
• Process payments and manage health insurance claims, if applicable.
• Ensure compliance with legal obligations, including AHPRA’s regulatory requirements.

Only information necessary for providing the best possible care will be collected, in accordance with all relevant laws and regulations.

3. Use and Disclosure of Personal Information

Personal information will primarily be used for the purpose of providing osteopathic treatment. It may also be used for administrative purposes, such as:

• Scheduling appointments and sending reminders.
• Processing billing and payments.
• Communicating changes to services or policies.

Personal information will not be disclosed to third parties without consent, except in the following situations:

• When required by law, such as in the case of AHPRA audits or investigations.
• If necessary to protect the safety of yourself or others.
• To health insurance providers, if consent has been given.

In all cases, confidentiality and the security of your information will be maintained.

4. Security of Personal Information

Measures are taken to ensure that personal information is protected from unauthorised access, loss, or misuse. Health records are securely stored, whether electronically or physically, and access to personal information is restricted to authorised personnel only.

5. Access and Correction of Personal Information

Access to personal information held by Geelong Mobile Osteopathy can be requested. If any information is believed to be inaccurate, incomplete, or outdated, corrections may be requested, and reasonable steps will be taken to update it.

To request access or corrections, please please contact Liam via the details provided on the Contact page.

6. Retention and Disposal of Information

Personal information will be retained for as long as required to provide treatment and to meet legal obligations. Once no longer needed, information will be securely destroyed in compliance with relevant laws.

7. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in laws or practices. Updates will be posted on the website, and it is recommended that it be reviewed periodically.

8. Contact

For any questions or concerns regarding this Privacy Policy or the handling of personal information, please contact Liam via the details provided on the Contact page.